Live support solution for different industries.

Technologies are developed, but there is no provision to track the web site vistors to their owners in real time. Live support or live chat is a service that allows operators or support executives to communicate, or chat with web site visitors in real time from the operator console also called as live chat application.

What are the industry for which a live chat software can be utilized?

Live chat software can be utilized with great efficiency literally by any organization , Live chat software can be used in the following business or industry for their pre sales and customer support.

• Live chat software is ideal solution for real estate agents, Realitors and appraisers to handle the pre house purchase queries and follow up.
• Live support service is a escential features for ecommerce websites who sell the product or service online from their website with online payment integration.
• How web hosting companies and live chat software are interlinked.
• The role of live chat software for Tour operators.
• What are the ways in which “live chat software” can help an Educational institution?
• Effective usage of live chat software in Automobile sales and service.
• Why “live chat software” is a must for a travel agent’s website?
• How Live chat software can be effectively utilized by health care organizations?
• What would be the role of live chat software in Insurance sales and support?
• What are the ways in which live chat software can be used by the web designers
• What would be the role of live chat software for Background screening organizations?
  
  

How Live Chat Support Works?

Live chat software is group of service that will enables a communication channel between the websites visitors and site owners or moderators in real time.It consists three major services namely Operator console or Live chat application, Chat server and chat window . Most of the cases live chat application is windows installable application developed in .net framework and run as service in operator's local machine, this will run as service and in contact with the Live chat server every second for information.

Live chat providers like www.mioot.com will provider the small HTML code after the signup and site owners has to integrate this code on their web pages for enabling live support service.

If any one of visitors visit the live chat software integrated website , embedded Java Script will post the new visitor data to the Live chat server and server will pass the new visitor information to the live operators who visiting to help the customer and now JavaScript also in frequent contact with Live chat server for any instruction. After receiving the new visitor data from the server operator console of live chat application play the sound to alert the operators about new visitors. Operator console will show the lot of information like city , state and country from which the visitor browsing their site , search key words they used in search engine to reach the site , previous visitor history and chat messages and this information will help the operator to understand the importance of the visitor .

Operator or moderator will have the provision to invite the website visitor for live chat from the operator console , On receiving this command from live chat server chat window normally pop up small moving images in the visitor machine to inform the visitor about the chat request . By accepting the chat invitation visitor can directly have live secure chat session with the operators. Visitor can also request for the chat session by clicking the Live chat online Icon from the website.

Benefits of live chat software

• Know your web sites visitors in real time
  With live chat software you are your operator can see and watch the visitors activity in real time . Live chat software also provides visitors location like city , state , Country and how they referred to your website , key words they used in the search engine and more . This additional information will help you to plan your marketing research and analysis.
  
  
• Help the web site visitor at their point of need
  As per the recent survey , In an average 80% of web sites visitors spend less than 30 seconds on each web page and it is also very difficult for display all the requited information in web site. With live chat embedded on your website visitor can instantly open the live chat session get the required information from the operator from their home or office.
  
  
• Rapidly Resolve pre sales inquiries:
  In the traditional way , If the visitor or customer need any clarification about the product you are offering , they have to call or email the sales department. Telephone is little costlier mode and most of the sales telephone always busy and customer has to wait for long time in the queue and email they have to wait for long time . In the physiological survey if there is any delay in the buying process due to inadequate information then that sales is postponed. With live chat embedded on your website visitor can instantly get the required information from the operator and close the sales with out any further delay.
  
  
• Increase your operator efficiency and Productivity
  Unlike telephone support , your operator can chat with more than 3 or 4 customers in the simultaneously that will increae the productivity. Also live chat software provide you the privies chat history of the chatting visitor and that will help the Operator to understand the problem visitor having. In the Telephone support system visitor has to repeat the issues again and that delay the operators efficiency. Also in the telephone system Operator forced to stay in the office desck but in live chat support system operator can provide the support from even from their home .
  
  
• Increase your sales volume
  Recent survey shows visitors who use live chat purchase at much higher rates than those who don't. Providing immediate online answers to product queries and related information eliminates barriers to purchasing.
  
  
• Decrease your operating costs
  Most of the live chat systems offer a multi-tasking capability. So if you have two operators who respond to chat sessions and each one can handle three sessions more at a time – that will result to a 60% savings in your operational costs and time.