Keep track of all the website visitors in real time , their actions and chat with them using the proactive and reactive chat engagement system.
Configurable chat routing system to make sure the chat requests are routed to the agents with matching skill expertize.
Configure and convert all the incoming mails into trouble tickets and handle all the mails from Mioot Opeartor console alongside chats .
High level configuration options to tailor the skin , color and layout of the chat window to match the parent pages and / or associated skills.
Options to create knowledge base articles , FAQs , Auto attendant content, document downloads and query forms.
A complete, skill based survey management system to gather feedback / knowledge with intelligent reporting which helps in optimizing the quality.