Pricing

mioot logo mioot logo Chat

Advanced chat features

$15
per agent per month

Billed annually or
$19 month-to-month

  • Online Visitor Tracking
  • Pro-active and Reactive
  • Virtual Chat
  • Advanced Queue System

mioot logo mioot logo Tickets

A Multi Pointed Ticket System

$17
per agent per month

Billed annually or
$21 month-to-month

  • SAPM / Loop Control
  • Canned Responses
  • SLA / Escalation Procedures
  • Extensive Reporting

mioot logo mioot logo Combo

Chat Plus Email solutions

$25
per agent per month

Billed annually or
$30 month-to-month

  • Chat / Email Features
  • Business Hours
  • Chat Routing
  • Auto Attendant

Features comparison chart

Features

General

  • Monitor multiple websites
  • Local Time zone settings
  • Multilingual Support
  • Interactive Admin panel
  • Customizable Sound alerts
  • E-mail signature
  • Visitor Dashboard
  • Agent Dashboard
  • Department Dashboard
  • Login Groups
  • Integrated Knowledge Base and FAQs
  • Role based User Management

miOOt Chat

  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • No
  • No
  • Yes

miOOt Tickets

  • No
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • No
  • Yes
  • Yes
  • No
  • Yes
  • Yes

miOOt Combo

  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes

Visitor Tracking

  • Real time visitor tracking
  • Visitor Geo stat
  • Visitor’s local time
  • Visitor Filters and sorting
  • Privileged visitors
  • Contact details and note
  • History
  • Offline messages
  • Auto Invitation
  • Search engine integration
  • IP / Country blocking
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • No
  • No
  • No
  • No
  • No
  • Yes
  • No
  • No
  • No
  • No
  • No
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes

Chat

  • Secured live chat
  • Proactive chat
  • Direct Chat Request (DCR)
  • Pop-up and embeded windows
  • Chat routing
  • Push URL / Image
  • Spell Check
  • Queue Pulling
  • ART
  • Chat monitoring
  • Operator photo to visitor
  • Holding messages in different time intervals
  • Accept chat requests on seniority
  • Chat Forwarding
  • Auto attendant
  • Abusive words control
  • Convert Chat as ticket
  • Quality Analyzer
  • Embedded Chat
  • Conference
  • Save Chat
  • E-mail Chat
  • Typing indicators
  • Canned Messages
  • Canned Documents
  • Business Hours
  • Response Control
  • Files sharing
  • Virtual Chat
  • Co Browsing
  • Rating
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes

Ticket System (Email,Chat,Phone offline and Web)

  • Multi-channel (chat, email, web, offline, self,phone)
  • SLA Plans
  • Escalation Procedures
  • Loop Control
  • SPAM control
  • Business Hours
  • Auto Convert offline messages
  • Manual / Auto assignment
  • Domain Blocking
  • Custom Mail Templates
  • Email tickets with POP/ Exchange support
  • Rating
  • Auto BCC
  • Auto Close
  • External Forwarding
  • Bulk Updates
  • Canned Response Templates
  • Rich Text with Spell check
  • Log Phone queries ( Inbound and outbound)
  • Controlled Forward , Cc and BCc receipients
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes

Survey

  • Customizable survey templates
  • Chat Survey
  • Ticket Survey
  • Yes
  • Yes
  • No
  • Yes
  • No
  • Yes
  • Yes
  • Yes
  • Yes

Reports

  • Visitor GeoStats
  • Department Performance Report
  • Agent Performance Reports
  • Chat Reports
  • Referral Statistics
  • Ticket Reports
  • Quality Analysis
  • Abandoned Chats
  • Declined chats
  • Search Engine analysis
  • Survey Reports
  • Offline queries
  • Contacts / Pre-chat Info
  • Auto Attendant
  • Key Words analysis
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • No
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • No
  • No
  • No
  • No
  • No
  • Yes
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • No
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes