Pricing |

Pricing

Chat

Advanced chat features

$15

per agent per month

Billed annually or
$19 month-to-month

Online Visitor Tracking
Pro-active and Reactive
Virtual Chat
Advanced Queue System

Tickets

A Multi Pointed Ticket System

$17

per agent per month

Billed annually or
$21 month-to-month

SAPM / Loop Control
Canned Responses
SLA / Escalation Procedures
Extensive Reporting

Combo

Chat Plus Email solutions

$25

per agent per month

Billed annually or
$30 month-to-month

Chat / Email Features
Business Hours
Chat Routing
Auto Attendant

Features comparison chart

Features

General

Monitor multiple websites
Local Time zone settings
Multilingual Support
Interactive Admin panel
Customizable Sound alerts
E-mail signature
Visitor Dashboard
Agent Dashboard
Department Dashboard
Login Groups
Integrated Knowledge Base and FAQs
Role based User Management

miOOt Chat

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Yes

miOOt Tickets

No
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
No
Yes
Yes

miOOt Combo

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Visitor Tracking

Real time visitor tracking
Visitor Geo stat
Visitor’s local time
Visitor Filters and sorting
Privileged visitors
Contact details and note
History
Offline messages
Auto Invitation
Search engine integration
IP / Country blocking

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

No
No
No
No
No
Yes
No
No
No
No
No

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Chat

Ticket System (Email,Chat,Phone offline and Web)

Multi-channel (chat, email, web, offline, self,phone)
SLA Plans
Escalation Procedures
Loop Control
SPAM control
Business Hours
Auto Convert offline messages
Manual / Auto assignment
Domain Blocking
Custom Mail Templates
Email tickets with POP/ Exchange support
Rating
Auto BCC
Auto Close
External Forwarding
Bulk Updates
Canned Response Templates
Rich Text with Spell check
Log Phone queries ( Inbound and outbound)
Controlled Forward , Cc and BCc receipients

No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Survey

Customizable survey templates
Chat Survey
Ticket Survey

Yes
Yes
No

Yes
No
Yes

Yes
Yes
Yes

Reports

Visitor GeoStats
Department Performance Report
Agent Performance Reports
Chat Reports
Referral Statistics
Ticket Reports
Quality Analysis
Abandoned Chats
Declined chats
Search Engine analysis
Survey Reports
Offline queries
Contacts / Pre-chat Info
Auto Attendant
Key Words analysis

Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

No
No
No
No
No
Yes
No
No
No
No
No
No
No
No
No

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes